ba332 Privacy Policy

Introduction and Scope

ba332 is a mobile-first online casino and betting platform for Bangladesh. We place the highest importance on the privacy of our users and are committed to keeping their personal information secure. This Privacy Policy tells you what types of information ba332 collects, how it is used, and under what circumstances it may be shared with third parties.

This policy applies to ba332's website, mobile application, and all related services. By creating an account on our platform or using any of our services, you are giving your clear consent to the terms of this privacy policy.

ba332 reserves the right to change this policy. In the event of any significant changes, we will notify you via your registered email address or through a notice on the platform. Continuing to use the site after changes have been made will be considered consent to the new policy.

What Information We Collect

ba332 collects the following categories of information:

2.1 Information Provided Directly by You

Information you voluntarily provide when you create an account or complete registration on our platform:

• Full name and date of birth (for age verification — only those aged 21 or above are permitted to open an account)
• Email address and password
• Mobile number
• National ID or passport number (for KYC verification)
• Bank account or mobile financial service (bKash, Nagad, Rocket) details (for financial transactions)
• Address and location information

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device identifier
• Browser type, version, and operating system
• Duration of use and activity logs
• Page views, clicks, and search information
• Data obtained from cookies and similar tracking technologies

2.3 Financial Transaction Information

Financial information required to complete deposit and withdrawal processes is retained — including transaction amount, method (bKash, Nagad, Rocket, or bank transfer), and the time and date of each transaction.

Purpose of Data Use

ba332 uses the information collected about you for the following legitimate purposes:

• To create, manage, and secure your account
• To complete age and identity verification (KYC)
• To process financial transactions — deposits and withdrawals
• To provide and support customer service (via 24/7 live chat and email)
• To prevent fraud and money laundering, and to implement responsible gambling policies
• To inform you about relevant promotions, bonus offers, and the latest updates
• To improve platform quality and enhance the user experience
• To meet legal and regulatory obligations

We never sell your information or transfer it to third parties for advertising purposes without your explicit consent.

Cookies and Tracking Technologies

ba332 uses cookies and similar tracking technologies to improve the user experience and ensure the functionality of the platform.

4.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security
• Functional cookies: Help remember your preferences and settings
• Analytics cookies: Collect information to monitor and improve platform usage

4.2 Cookie Controls

You can disable cookies by changing your browser settings. Please note that disabling certain essential cookies may cause some features of our platform to not work properly.

Information Sharing and Third Parties

ba332 does not sell your personal information. Information may be shared in the limited circumstances described below:

5.1 Payment Processors

The necessary financial information is shared with the relevant payment providers to complete transactions via bKash, Nagad, Rocket, and bank transfer. These providers operate under their own privacy policies.

5.2 Technology Service Providers

Technology partners that assist in operating our platform (such as providers of hosting, security, and analytics services) may have access to limited information. They operate under strict confidentiality agreements.

5.3 Legal Reasons

Information may be disclosed to comply with court orders, valid requests from government agencies, or legal obligations. Even in such cases, only the minimum necessary information is provided.

5.4 Fraud Prevention

Information may be exchanged with relevant agencies to detect and prevent fraud, money laundering, or other illegal activities.

Data Security Measures

ba332 uses industry-standard security technologies and practices to keep your personal information secure:

• SSL Encryption: All data transmission on the website is protected by 256-bit SSL encryption
• Secure data storage: Information collected on servers is stored in encrypted form
• Access controls: Only authorized staff have access to the minimum information necessary
• Regular security audits: Regular security tests are conducted to identify platform vulnerabilities
• Two-Factor Authentication: The option to add an extra layer of protection to your account

However, no method on the internet is completely secure. Despite the highest protective measures in place, we cannot guarantee complete security. It is your responsibility to keep your account password confidential and not share it with others.

Data Retention Period

ba332 retains your personal information in accordance with the following policy:

• All information is retained for as long as the account is active
• Even after an account is closed, information is retained for a defined period for legal, regulatory, and fraud-prevention purposes
• Financial transaction records are retained for an extended period, which is part of a legal obligation
• At the end of the defined retention period, information is securely deleted or anonymized

Your Rights

As a user of ba332, you have the following rights:

8.1 Right of Access to Information

You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your stored information.

8.2 Right to Correction of Information

If any information stored in your account is incorrect or incomplete, you may request that it be corrected.

8.3 Right to Deletion of Information

In some cases, you may request that your personal information be deleted. However, certain information may be required to be retained for legal and regulatory reasons.

8.4 Right to Object to Processing

You may request at any time that marketing communications be stopped.

8.5 How to Exercise Your Rights

To exercise any of the above rights, contact us at: [email protected]. We will respond to your request within business days in accordance with Bangladesh Standard Time (BST, UTC+6).

Protection of Minors

ba332 is intended solely for individuals aged 21 or above. We do not knowingly collect personal information from anyone under the age of 21.

An age verification process is followed at the time of registration. If it comes to our attention that information belonging to a minor is held by us, that account will be closed immediately and the relevant information will be deleted.

If a parent or guardian believes their minor child has created an account on our platform, please contact [email protected] immediately.

Responsible Gaming and Data Use

ba332 places the highest importance on responsible gambling. Using information about your gaming activity, we:

• Attempt to identify signs of problematic gambling behavior
• Provide deposit limits, time limits, or voluntary self-exclusion options where needed
• Take necessary steps to ensure your safety and wellbeing

To learn more about responsible gaming, visit our Responsible Gaming page.

International Data Transfers

ba332's servers and partner organizations may be located in various countries. As a result, your information may be transferred outside of Bangladesh. In such cases, we ensure that the information remains protected to a standard consistent with this privacy policy.

When transferring data to third countries, we ensure appropriate contractual safeguards are in place (such as data processing agreements).

Policy Changes

ba332 reserves the right to change, amend, or update this privacy policy at any time. In the event of any significant changes:

• A special notice will be published on the website
• Notification will be sent to the registered email address (where applicable)
• The "Last Updated" date at the top of the page will be changed

Continuing to use our platform after changes have been made will be considered your consent to the amended privacy policy. It is therefore recommended that you review this page regularly.

Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• 24/7 Live Chat: Use the live chat option on our platform

Our customer service team is available in Bengali around the clock (24 hours, 7 days a week) to assist you.

We will always strive to resolve your complaints. If you are still not satisfied after contacting us, you have the right to file a complaint with the relevant authority.